Problem Solving
Problem solving is at the heart of the community justice approach. In essence it means identifying the causes of offending and working with a range of partners to tackle these causes. Problem solving can operate both at a community level - tackling safety concerns raised by local people - and also when dealing with individual offenders at court.
Agencia was commissioned by HMCS to set up a free problem-solving advisory service for magistrates’ courts, from a range of third sector providers across North Yorkshire.
Our approach involved identifying the volume and type of low-level offences that were eligible for the problem-solving service. Following this, we consulted with 6 magistrates’ courts to explore implementation before engaging with over 20 possible third sector providers including Citizens Advice Bureau, CVS, Future Prospects, and Samaritans.
This culminated in the brokerage and agreement of the advisory service between each individual third sector provider and local magistrates’ courts. The Agencia team developed and formalised service level agreements in order to secure the sustainability of the service. The North Yorkshire problem-solving service model was recognised as suitable for subsequent national roll-out.
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