Problem solving is at the heart of the community justice approach. In essence it means identifying the causes of offending and working with a range of partners to tackle these causes. Problem solving can operate both at a community level - tackling safety concerns raised by local people - and also when dealing with individual offenders at court.
Problem solving for Court Users
As part of its pilot to explore “problem solving courts” in a rural context Agencia was commissioned to work with 6 Magistrates’ Courts to develop partnerships with third sector organisations able to help reduce reoffending. Our initial work helped to identify the volume and types of low level offences suited to a problem solving approach. We then worked with the Magistrates’ Courts to explore implementation including support to magistrates who were willing to sit in problem solving courts.
Having identified over 20 possible third sector providers of problem solving support (able to deal with underlying issues such as alcoholism, debt, housing, relationships, employment, etc), the Agencia team brokered outline service level agreements with selected providers on behalf of each Magistrates’ Court.
What our clients say:
“We worked with Agencia in order to negotiate a service level agreement for delivering a service to our local court. The team provided real expertise and helped us explore ways to secure the sustainability of the service.”
Carol Barber, Manager,
Harrogate Citizens Advice Bureau
“Agencia was instrumental in securing the in-court services of third sector providers. This was in no small part due to the brokerage skills and dedication demonstrated by the Agencia team.”
David Jackson, Her Majesty’s Courts Service
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