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Case Studies

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The Strategic Plan is a key component of the East Lancashire Clinical Commissioning Group’s (ELCCG) commissioning process. It summarised the CCG’s strategic direction during 2012/13 and provided a clear outline of the strategic initiatives the CCG (along with its partners) will seek to deliver up to 2016/17.

However, the CCG and the localities recognised that the plan that was submitted for CCG authorisation did not fully reflect the needs of the individual localities and respective locality Joint Needs Assessments. The CCG therefore commissioned Agencia to support them to develop this plan. The Plan was important not only for the authorisation process, but also to define the needs and commissioning intentions of each of the localities over the next five years (recognizing the need to commission high quality, safe, effective services which are accessible and equitable).

Clinical Leadership and ownership of the overall strategic plan and the locality action plans was a key priority for the CCG. In developing the plan, therefore, Agencia recognised the need to work actively with existing locality leads and support them in the development and writing of the plan, working to an overall project management critical path.

As a result, all of the CCGs authorisation conditions were removed by the Commissioning Board and they were fully authorised. 
 


East Riding of Yorkshire Council (ERYC) commissioned Agencia to undertake detailed modelling of future services for people with dementia in the East Riding of Yorkshire. This “Deep Dive” project included the financial modelling services for people with dementia.

Agencia reviewed the current services for people with dementia in the East Riding and the proposals for change contained in the Dementia Blueprint, which was a developing document at the beginning of the project.

With the help of East Riding of Yorkshire Council, NHS East Riding and Humber Foundation Trust, the Agencia team staff were able to establish a view of the current resources devoted to care for people with dementia and from that, estimate the potential future cost of services if no action were taken – the “Do Nothing Option”.

The team was able to form recommendations for the future development of services based on the Strategy, Blueprint and other sources of good practice. These recommendations were consistent with the emerging Blueprint, but took some aspects a step further.

Agencia was also able to formulate a financial model which identified the potential short, medium and long-term implications of making these changes.


Agencia Consulting was appointed by Wigan Council to manage and implement their Dementia Demonstrator site project.

Agencia has extensive experience of advising and supporting organisations in remodelling and improving services for people with dementia in response to demographic pressures, and it is one of our areas of recognised expertise.

The project focuses on improving the data intelligence systems that support the quality risk assessments and pilot interventions to improve the quality of dementia care in different settings throughout the Wigan area.



Agencia provided support to Core Care Links Ltd, a GP emergency care service in North East Lincolnshire, to cover the maternity leave of a key manager.

The time worked was flexible to meet the needs of the organisation, but included particular priority on the Urgent Care Front Door initiative, liaising with the Directors of the company as required.


Interim Capacity Support

Maintaining its close relationship with the local NHS, Agencia is providing interim capacity support to East Riding of Yorkshire Clinical Commissioning Group (CCG). Anne Coates, Agencia’s Project Manager, said: “We are, as ever, delighted to be working with East Riding of Yorkshire CCG. Not only is the CCG one of our local NHS Organisations, we have enjoyed working with the NHS East Riding of Yorkshire previously, and it is a pleasure and encouragement to be supporting them once more. The Agencia team is providing additional focus and capacity on a number of specific priority areas within the CCG QIPP agenda. Agencia is supporting multiple QIPP projects including musculoskeletal services, falls service, community cardiology and procedures of limited clinical value.  By re-designing services as part of the QIPP process, savings estimated to be £4.8 million for East Riding of Yorkshire CCG have been identified.


Mock Panel Support for Authorisation Visit

Agencia’s support to Clinical Commissioning Groups (CCGs) prior to the forthcoming visits from the NHS Commissioning Board as part of the authorisation process has enabled CCGs to successfully proceed to the next stage of preparation for live running.

The visit, a central part of the overall authorisation process which allows CCGs to take a full role in the commissioning of services for patients in the new structure of the NHS is a real challenge.

Agencia provided a team of experienced consultants who together combined high level technical knowledge of the NHS with top quality coaching and evaluation skills. This enabled them to challenge and support the CCG, as part of their development and team building, in a safe environment. The process enabled the team to test out their preparedness and built confidence prior to the official visit, as well as developing team working skills which will support the organisation for the longer term.


Mock Panel Support for Authorisation Visit

Agencia’s support to Clinical Commissioning Groups (CCGs) prior to the forthcoming visits from the NHS Commissioning Board as part of the authorisation process has enabled CCGs to successfully proceed to the next stage of preparation for live running.

The visit, a central part of the overall authorisation process which allows CCGs to take a full role in the commissioning of services for patients in the new structure of the NHS is a real challenge.

Agencia provided a team of experienced consultants who together combined high level technical knowledge of the NHS with top quality coaching and evaluation skills. This enabled them to challenge and support the CCG, as part of their development and team building, in a safe environment. The process enabled the team to test out their preparedness and built confidence prior to the official visit, as well as developing team working skills which will support the organisation for the longer term.


Mock Panel Support for Authorisation Visit

Agencia’s support to Clinical Commissioning Groups (CCGs) prior to the forthcoming visits from the NHS Commissioning Board as part of the authorisation process has enabled CCGs to successfully proceed to the next stage of preparation for live running.

The visit, a central part of the overall authorisation process which allows CCGs to take a full role in the commissioning of services for patients in the new structure of the NHS is a real challenge.

Agencia provided a team of experienced consultants who together combined high level technical knowledge of the NHS with top quality coaching and evaluation skills. This enabled them to challenge and support the CCG, as part of their development and team building, in a safe environment. The process enabled the team to test out their preparedness and built confidence prior to the official visit, as well as developing team working skills which will support the organisation for the longer term.

“Our authorisation went very well indeed. We got an excellent report and the number of red ratings fell from 44/119 to 5/119. On the day our whole team demonstrated confidence, passion, honesty and a team ethos.  The practice sessions held with Agencia were extremely helpful and in many ways the KLOE panels were easier than when we were practising. Overall a great result – the Agencia team are to be thanked for their input – very valuable”                                         

Phil Earnshaw, Chair of Wakefield CCG


Agencia worked in Africa, focusing on reform of the justice system, and particularly the work of the Supreme Court of Nigeria. For this work, Agencia was a subcontractor to RIPA International, part of the The Capita Group Plc.

Following an initial baseline assessment exercise, the project provided support to the Supreme Court on performance appraisal and assessment, development of a media relations strategy, Judicial Case Management, professional standards, modernising court records, establishing the role of the Supreme Court of Nigeria in judicial leadership and budgetary planning and monitoring.


Humber Expo Week 2012

Agencia recently undertook a partnering activity with the Renewables Network as part of the November 2012 Humber Expo week, held at the Freedom Centre in Hull.

As part of the Community Expo day, Hull residents were invited to ask questions and present their views and questions to an expert panel on renewable energy and the impact it would have on Hull.
The consultation, undertaken by a team from Agencia, was Chaired by Andrew Gibson and covered the following points:

  1. A presentation to set the scene by Sam Pick from Renewables Network.
  2. Feedback on concept of renewable energy.
  3. Feedback on proposals regarding renewable sector of Yorkshire and Humber region

The consultation provided an interactive approach for members of the community who were encouraged to ask questions, offer opinions and participate.
Some of the key findings included, the value the public placed on  the opportunity to be consulted and the potential for job generation in the area, with issues such as, the effect to the supply chain renewable energy sources posed.

Helen Gibson, Joint Managing Director, at Agencia commented:

“Agencia was delighted to be facilitating this public consultation event. Having 15 years’ experience of conducting independent public consultation exercises with private companies, Local Authorities and communities, we were able to draw out concerns and increase understanding of proposed developments of this nature.

Our reputation as an impartial, independent organisation which operates sensitively to engage and consult with public and professional stakeholders has proved both successful in brokering and achieving change amongst a range of different parties and is recognised as an appropriate approach to consultation during a judicial review.”

Sam Pick, Director, at the Renewables Network commented:

“With renewable energy increasingly seen as the UK’s next industrial revolution, it is a key growth opportunity for Hull. The scale of these projects, be it offshore wind, biomass or micro generation, means understanding the public’s wants and needs is crucial. Projects only progress when there is a genuine partnership between the industry and the public.”

The consultation enabled us to explain the range of renewable energy developments to the public in a jargon-free way. It was an excellent opportunity to encourage participation, develop our understanding of how the public views the industry and the opportunity for Hull.

One of those on the expert panel at the event was Andrew Morton, of Footprint Renewables – a Hull-based marketing company that works with businesses involved in the areas of green energy and sustainability.Andrew said:

“Keeping communities across the Hull and Humber area updated on what’s go-ing on in the region’s renewable energy industry, and hearing people’s views, is very important. This is because green energy can play a big part in all of our lives, whether it’s through potential job opportunities or, ultimately, helping to reduce our utility bills.

Yet, renewables as an industry can often seem complex and hard to understand – so the staging of consultation events as Agencia did at the Freedom Centre has to be welcomed.”

Feedback from the event has been compiled by Agencia for the Renewables Network. It will provide the basis of consideration for future opportunities and partnership working.

Agencia are keen to work with organisations impacting on renewable energy developments to ensure the views of the community are heard and so that developers and developments are in the best interest of everyone.  If you would like to know more, or to receive a copy of the consultation report, please contact: helengibson@agenciaconsulting.com