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Case Studies

Learn how Agencia has helped clients around the globe. Use the filters to refine your search.


Anti – Corruption Training (August 2012 – March 2013)

On behalf of the British Embassy in Kosovo, Agencia is involved in a project strengthening anti-corruption policies and furthering EU integration in Kosovo.

Transparency International’s 2011 Corruption Perception Index Report ranks Kosovo in 112th place of 182 countries giving it a score of 2.9 out of 10 which is considered highly corrupt. Moreover, the European Union’s 2011 Progress Report identifies that “the capacity to investigate this type of crime, and the level of expertise, remains limited. Law enforcement and judicial authorities need to be more pro-active in this area.”

In response to this Agencia has developed a 3 year anti-corruption training strategy for the Kosovo Judicial Institute and delivered a series of training seminars on tackling corruption, developing joint agency and cross border responses to financial crimes, coaching and mentoring for senior investigators from the Kosovo Police, Prosecution and Customs over a period of two years. The programme included a study visit to UK institutions leading corruption investigations.


Facilitating conferences for the Supreme and Constitutional Courts (January – March 2014)

Agencia worked to develop the capability and working arrangements between the Supreme and Constitutional Courts in Kosovo. Agencia provided facilitation for two conferences in Turkey and Albania.


Training on Effective Legal Research Techniques (January – March 2014)

On behalf of the British Embassy in Kosovo Agencia delivered a training programme on effective legal research techniques that included a study visit to UK institutions. The programme will enhance the capability of the Kosovo Judicial Institute to develop in house training programmes for incoming and existing Judges and Prosecutors that better reflect decisions made by the European Court.



Agencia provided coaching support to a Senior Hull University Business School Lecturer who wished to explore and develop a ‘mid-career plan.’

The coaching programme delivered the following outcomes:

  • Increased self-awareness and self-confidence through the creation of an environment in which the participant was acknowledged, listened to and supported in their learning
  • Transformational learning
  • Leadership development arising from increased levels of self-awareness of preferred personal style and the impact of this on others through development of coaching skills
  • Increased awareness and understanding of theories and models of learning and leadership to enable the participant to better understand and be able to support colleagues in the workplace
  • A toolkit of techniques and models that could be used flexibly in their day to day work as managers
  • The ability to recognise and successfully negotiate personal barriers as a result of enhanced self-awareness developed through the use of personal learning journals.

This work prompted the following comment:

“My Agencia coach was a good coach; she had the right personal characteristics and was bright enough to respond to problem solving issues  She was also very genuine and sincere; the right mix.  I know a lot of coaches, and many would struggle with my analytical approach, but Agencia coped very well with my analytical side.  She was very good at listening to my weaknesses – but not soft – which I liked.”

Dr Giles Hindle, Centre for Systems Studies, University of Hull Business School


Advocacy skills training (June 2014)

In response to a request to improve advocacy skills amongst Malaysian Inland Revenue Board Prosecutors Agencia developed an eight day training programme and delivered this to 32 staff in the capital Kuala Lumpur.


Police and Crime Commissioners (PCCs) have now assumed responsibility for the funding of local victims’ services; the commissioning of essential services to assist victims of crime in their area to cope and recover from their experiences.

To ensure that you PCCs have the most informed evidence to make commissioning decisions on behalf of victims of crime, they may wish to conduct an independent review and analysis of the segmented needs, and the service delivery landscape.

Agencia can provide bespoke support to undertake an independent review to explore key questions and challenges as follows:

  • Establishing a comprehensive understanding of the level and type of victim, referral and support service needed.
  • Understanding how well the current referral mechanism into victims’ services works [e.g. are victims made aware of the services available to them? Is victim data transferred safely, quickly, accurately and systematically and do current arrangements represent value for money?]
  • Gaining a thorough understanding of the scope of demand for victim referral and support services and whether this demand is being met.  This includes uncovering any ‘hidden demand’ for victim’s services.  For example, what does the data and existing research say about demand for victim services, what do victims and witnesses want from these services – do different victims need and want different things?
  • Independently assessing and evaluating the current end to end process victims of crime encounter.
  • Mapping and assessing current service provision – do services vary between boroughs, demographies and crime types; who accesses these services?  How much do services cost, who pays for them and do they represent value for money?  Are there sufficient services for vulnerable victims of crime, such as victims of hate crime?  Is Restorative Justice easily accessible for victims of crime?
  • Developing a detailed understanding of the identifiable gaps in existing victims’ referral and support service provision based on local need and demand analysis.  For example, what should service provision look like? How efficient and effective are: the signposting and referral mechanisms within the police, from the police to other partners, and between partner agencies – particularly in terms of needs assessment; and the self-referral methods to support services; what services are needed that are not currently delivered?
  • Identifying and sharing current best practice in the delivery of victim referral and support services – including benchmarking, which outlines where service innovation / excellence currently exists and how this is evaluated; Should focus be on delivering some specific or flagship services?  Is there a different and refreshed lens we should use to envision better services to victims?
  • Facilitating any necessary change and implementing more effective services e.g. should capacity building with providers be part of your PCC’s commissioning approach?  Are funding levels sufficient to meet demand for these services? How can the PCC measure the success of any new approach?
  • Formulating a set of recommendations that can be used to effectively and efficiently commission referral and support services for victims based on outcomes specific to local need and demand.  This might include opportunities to use existing research and build bridges into local health and wellbeing services (e.g. where drug abuse or mental health issues exist) to contribute to reducing a victims risk and therefore reduce the level of crime – a holistic community based approach.  We can also advise on future proofing services e.g. how to maximise the impact of social media or how to convert the huge amounts of relevant data commissioners have into accessible information to support their local communities.

We have enviable specific expertise in justice reform, policing and the human rights agenda and are always interested in looking for opportunities to collaborate with partners.  Please contact Steve Pitts to request a copy of our full international portfolio or to discuss the support that you need.  You can also find more information on our website at the following links:

UK Justice

International


Agencia worked with Hull and East Riding of Yorkshire Clinical Commissioning Groups (CCGs), Hull City Council and East Riding of Yorkshire Council to undertake an engagement exercise to review Child and Adolescent Mental Health Services (CAMHS) in Hull and the East Riding of Yorkshire.

The public engagement exercise involved capturing the views of young service users, their families and professionals working with young people via questionnaires and focus groups. Around 300 people participated during the engagement period between January and May 2013 and their experiences are to help shape the future of Child and Adolescent Mental Health Services (CAMHS) in Hull and the East Riding of Yorkshire.


The Ministry of Justice announced that the country’s 35 Probation Trusts are to be replaced by a smaller nationally run organisation. England and Wales will be divided into 21 areas commensurate with Local Authorities and Police and Crime Commissioners, and the private and voluntary sectors will be invited to bid for contracts to work with offenders.

Such radical changes are accompanied by risks to the maintenance of performance, strategic development and staff morale.  Determined to minimise and manage these risks, several Probation Trusts have turned to Agencia for support.  Agencia is currently working with Derbyshire Probation Trust, helping their management team to meet the challenges that such a significant change will bring to individuals, those staff they are responsible for and the Trust.  This includes, supporting them to consider how to meet both the internal and external challenges and identify how best to manage the complexity of the change process for staff at all levels.


The Ministry of Justice announced that the country’s 35 Probation Trusts are to be replaced by a smaller nationally run organisation. England and Wales will be divided into 21 areas commensurate with Local Authorities and Police and Crime Commissioners, and the private and voluntary sectors will be invited to bid for contracts to work with offenders.

Such radical changes are accompanied by risks to the maintenance of performance, strategic development and staff morale.  Determined to minimise and manage these risks, several Probation Trusts have turned to Agencia for support.  Agencia is currently working with London Probation Trust, helping their management teams to meet the challenges that such a significant change will bring to individuals, those staff they are responsible for and the Trust.  This includes, supporting them to consider how to meet both the internal and external challenges and identify how best to manage the complexity of the change process for staff at all levels.


Coaching for GPs

For those GPs who are also on the Board of a Clinical Commissioning Group the balancing of clinical practice with their corporate roles, can cause real tensions.  

Through the recent health reforms increasing numbers of GPs have found themselves on the Board of  a Clinical Commissioning Group whilst also working in clinical practice.  Balancing corporate roles with the demands of a busy surgery can be challenging.  Agencia has provided coaching and organisational development support to GPs as they pick up these new leadership roles.  In the Barnsley area such work prompted the comment: 

“Though I have really enjoyed working at a whole systems / commissioner level I am by training a GP.  The coaching support I had from Agencia provided a great forum for thinking through new ways of balancing the corporate and the clinical responsibilities”.