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Staffordshire County Council

In 2007, Agencia was commissioned to undertake a major consultation for Staffordshire County Council on its proposals for changes to the current services in 21 residential homes for older people and 10 residential homes for people with disabilities.

The Agencia team advised the County Council on an appropriate approach to consultation, including documentation, and ran a series of meetings in each home for current service users. We also dealt with telephone contact and written responses from the interested parties.  Reports of the fieldwork were prepared for submission to the Council’s Cabinet and Overview and Scrutiny Committee.

Throughout the consultation process, we sought to maintain a position of independence and neutrality, and to maintain effective communications and dialogue with all concerned.