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Her Majesty’s Courts and Tribunals Service (HMCTS)

Problem solving for Court Users


The Ministry of Justice commissioned Agencia to develop ‘problem solving courts’ across several Magistrates’ Courts areas, with the aim of reducing low level crime offending through intervention using third sector organisations.

Our support brokered service level agreements with the third sector providers, able to deal with underlying issues such as alcoholism, debt, housing and relationship issues at the root of the crime in addition to providing training and support to the magistracy involved in delivering justice.


What our clients say:

“We worked with Agencia in order to negotiate a service level agreement for delivering a service to our local court.  The team provided real expertise and helped us explore ways to secure the sustainability of the service.”

Carol Barber, Manager, Harrogate Citizens Advice Bureau

“Agencia was instrumental in securing the in-court services of third sector providers.  This was in no small part due to the brokerage skills and dedication demonstrated by the Agencia team.”

David Jackson, Her Majesty’s Courts and Tribunals Service