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Guy’s & St Thomas’ NHS Foundation Trust

Guy’s & St Thomas’ NHS Foundation Trust is Agencia’s longest standing client, and we have been involved over an eleven year period in a number of issues in the arena of quality measurement and management.

Safeguarding Children Workshops

Our long established relationship with Guy’s & St Thomas’ Hospital NHS Foundation Trust (GSTT) continued with a programme of workshops on Safeguarding Children. Designed specifically for the non-clinical Hospital Liaison team in GSTT’s service in Germany, the Agencia team took the staff through an intensive day programme of policy and practice in safeguarding, using an interactive process of core studies and group exercises linked to local guidelines.

Quality Assurance and Contract Monitoring Arrangements

For the last eleven years we have undertaken a major programme of work for Guy’s and St Thomas’ NHS Foundation Trust. On behalf of the Ministry of Defence they manage healthcare in Germany for the British forces and their families. This includes use of 5 major German hospitals together with a range of community-based services. Our work has been to develop quality assurance and contract monitoring arrangements based on assessing the views, priorities and experiences of patients.

Staff Training

A further part of the programme of work for Guy’s and St Thomas’ NHS Trust involved the design and delivery of a training programme. This was aimed at teams of Hospital Liaison staff who support forces patients in German health care facilities. The programme included listening and communication skills, dealing with bad news and personal stress management.

Obtaining the Views of Children and Young People

The overall aim of the project, undertaken on behalf of Guy’s & St Thomas’ NHS Foundation Trust, was to gain the views of children and young people within British Forces Germany in line with the principles of the Children Act 2004 and the National Service Framework for Children, Young People and Maternity Services 200.

Also to establish the feasibility of developing a survey or surveys as a means of obtaining the views of children and young people covering all aspects of BFGHS care. Agencia input included updating the team on the Children Act and the National Service Framework, and also assessing methods of direct child feedback in use in UK, the relative merits of direct child feedback versus parental feedback and consideration of alternative methods.

Feedback Mechanisms

As part of a continuing programme of work for Guy’s and St Thomas’ NHS Foundation Trust, Agencia were commissioned to lead the development of feedback mechanisms for users of maternity services provided for UK forces families in Germany. Following a series of professional workshops and focus groups with users, the Agencia team developed survey tools.