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Ways in which our work is making a difference

Some of the ways in which our work is making a difference are as follows:

  • Reformed and restructured Croatian courts to enable Croatia to meet required standards to join the EU. Through the introduction of effective standardised case management and bespoke training to Court Presidents, the 1.6 million backlog of cases has been significantly reduced.
  • Applied internationally recognised ‘Lean’ methodology to increase the speed and efficiency of the criminal case management process for Humberside Criminal Justice Board realising in excess of £100,000 of savings in year one.
  • Implemented a three year anti-corruption training strategy within Kosovo for judges, prosecutors, police and customs officers, focussing upon the management of intelligence, corruption investigation and the development of cross-border responses to financial crimes.
  • Sole service provider of ‘Active Recovery Service’ for registered drug users within North Lincolnshire. Combining clinical and psychosocial interventions, this innovative nationally recognised new service has resulted in achieving above average recovery rates, and 99% of service users saying that they would recommend the service to others. Agencia also achieved a 15% reduction in the cost of providing the service, and has simultaneously secured £177,000 worth of additional external funding.
  • Implemented a review for the Northern Ireland Department for Social Development centred on examining the existing commissioning process, resulting in departmental reorganisation leading to more effective and efficient practices.
  • Developed an Integrated Strategic Plan for East Lancashire Clinical Commissioning Group which was facing authorisation conditions.  As a result of working with Agencia, all conditions have been removed and the group has now been fully authorised.
  • Evaluated the demographic profile of trainee doctors and dentists across London to inform an Equality Impact Assessment and improve provision of cultural competence training for the London Deanery.
  • Developed quality assurance and contract monitoring arrangements for 5 German hospitals providing medical services for UK forces and their families on behalf of Guy’s & St Thomas’ NHS Foundation Trust and the UK Ministry of Defence.
  • Supported the reform of the Supreme Court of Nigeria for RIPA International (part of Capita Group Plc).
  • Implemented a monitoring and evaluation strategy on behalf of the Youth Justice Board for England and Wales for the Community Merit Award schemes within the Youth Inclusion Programmes [YIPs].
  • Implemented a review of the London Ambulance Service to ascertain views on the quality and timeliness of emergency services from the perspective of its users and General Practitioners.
  • Successfully designed and delivered an advocacy training skills programme for the Malaysian Inland Revenue Board.
  • Within a European Consortium, implemented judicial reform and developed alternative sanctions to custody in the form of a Probation Service in the Former Yugoslav Republic [FYR] of Macedonia.
  • Developed the strategic planning capability of the Prosecutors Office of Bosnia and Herzegovina and increased its capacity to tackle corruption, financial crime and money laundering.
  • Delivered training for Patient and Public Participation Groups for SSAFA [Soldiers, Sailors, Airmen and Families Association] midwives in Germany. The training was significant in the development and implementation of participation groups and it maximised the quality and relevance of information to further shape the health service for UK forces oversees.
  • Operated in conjunction with 12 UK Local Authorities and 4 Fire and Rescue Authorities as part of Regional Improvement and Efficiency Partnerships. Key deliverables included delivery of a feasibility study of the collaborative regional service delivery model for all directed contact for children, as determined by the Courts.
  • Increased the efficiency of data intelligence systems to improve the quality of dementia care provided by Wigan Council; supporting the delivery of quality risk assessments and pilot interventions.
  • Facilitating Staffordshire and West Midlands Probation Trust to adapt to new organisational structures and ways of working in the development of their commissioning models.
  • Implementation of services to support victims of crime within the Barnsley Metropolitan Borough Council area, including the delivery of a business case for the future commissioning of services to reduce domestic abuse and sexual violence.

If you would like to discuss the impact we could help you make, contact in the first instance: Helen Gibson, Managing Director,

01482 649900